Terms of Service

Version 2026-10-31 · Effective 31 October 2026

These terms are an agreement between you and Ashcrest Technologies, a company in Nigeria that owns and operates Peppy Wallet ("Peppy", "we", "us"). They apply when you create an account or use Peppy Wallet on the web or in the Peppy app. By creating an account you accept these terms and our Privacy Policy. If you do not agree, do not use Peppy Wallet.

1. What Peppy Wallet is

Peppy Wallet is a custodial wallet. We hold balances for you and keep the keys that control your crypto addresses. You can hold naira, USDT on Tron (TRC-20), USDT on Ethereum (ERC-20), ETH and TRX. Each asset and network has its own balance and receiving details. Peppy is not a bank, and balances held with Peppy are not bank deposits and are not covered by any deposit insurance scheme. We do not claim any licence or regulatory approval that we have not been granted.

2. Eligibility and your account

• You must be at least 18 and able to enter a binding contract. Naira receiving accounts are currently available to residents of Nigeria.
• Give us accurate information and keep it up to date. Use your legal name as it appears on your identity documents.
• One person, one account. Do not open an account for someone else or let anyone else use yours.
• Naira receiving accounts need a one-time identity check with our banking partners, including your BVN. We may ask for more information before you can use some features.

3. Keeping your account secure

• You are responsible for your password, your 4-digit transaction PIN, and the devices you sign in on.
• Your PIN approves money leaving your account. Anyone who has your password and PIN can move your money, so never share them, including with anyone who says they work for Peppy. We will never ask for them.
• Five wrong PIN entries in a row block your PIN. Resetting it needs your password and pauses withdrawals for 24 hours.
• Tell us straight away through Help & support if you think someone else has accessed your account.

4. Receiving and sending crypto

• Send only the asset and network shown on a receiving address. Assets sent on the wrong network or to the wrong address may be lost, and we may be unable to recover them.
• Crypto transfers cannot be reversed once the network confirms them. Check the address, network and amount on the review screen before you confirm.
• Incoming transfers appear after the network confirms them. We may hold a deposit for review where the law or our risk controls require it.

5. Fees

• Network fees. Every transfer from your crypto address pays the blockchain's network fee from that address's own TRX (Tron) or ETH (Ethereum). We show the most it can cost before you confirm. You need enough TRX or ETH to cover it, or the transfer will not start. Network fees go to the network, not to Peppy, and are not refunded, including when a transfer fails on the network.
• Peppy send fee. Sending USDT, ETH or TRX to an outside address carries a Peppy fee of 0.5% of the amount, at least US$0.50, in the coin you send. It is shown before you confirm. The fee stays at your address as Peppy's and is collected with your next sale of that coin.
• Naira. Each naira deposit by bank transfer carries a 1% processing fee of at most ₦300, deducted from the deposit. Each naira transfer to a bank account carries the fee shown before you confirm.
• Conversions. Our rates include a spread over the market reference rate. The exact rate, amounts and any naira network fee are shown in the quote.
• Save & lock. Ending a lock early costs 2% of the locked amount.

We may change fees. We will show any new fee before you approve a transaction it applies to.

6. Converting between crypto and naira

• Peppy buys and sells from its own conversion treasury. We are the counterparty to your conversion; it is not a trade with other customers.
• A quote is fixed for a short time: 60 seconds for ETH and TRX, and up to two minutes for USDT. If it expires, request a new quote.
• Conversions may be paused or limited at any time, for example when prices move quickly, a price source is stale, or our treasury cannot fill an order.
• A conversion completes when the matching blockchain transfer confirms. Until then the amounts stay reserved.

7. Save & lock

Save & lock lets you set aside part of an eligible balance for 1, 3, 6 or 12 months. The coins stay at your address and do not earn interest or any other return. Locked amounts cannot be sent or converted until the lock ends on its date. You can end a lock early with your PIN and authenticator, which costs 2% of the locked amount.

8. No interest or investment advice

Peppy does not pay interest on any balance and does not give investment, tax or legal advice. Crypto prices can change sharply. Any USD total shown in the app is an estimate, not a quote or a guaranteed value.

9. Limits, holds and freezes

• Daily limits apply to money leaving your account. You can see them in Security.
• We may delay, hold or refuse a transaction, and pause or freeze an account, when we reasonably believe it is needed to protect you or Peppy, to investigate suspected fraud or misuse, to follow the law or a lawful request, or to resolve a dispute or reconciliation issue.
• Where the law allows, we will tell you why and what you can do.

10. Prohibited use

You must not use Peppy Wallet for anything illegal or for:

• fraud, scams or money laundering, terrorist financing, or avoiding sanctions;
• receiving money you are not entitled to, or moving money on behalf of others as a business;
• gambling, buying or selling illegal goods or services, or anything that breaches the rules of our banking partners;
• interfering with, probing or overloading the service, or getting around its security or limits.

We may close or restrict an account that breaks these rules and report activity to the authorities where required.

11. Payment requests

You can create one-time naira payment requests. You are responsible for what you ask for and who you share a link with. A payment is credited only after our payment partners confirm it.

12. Service availability

Peppy Wallet depends on the internet, blockchains, our banking and payment partners and other third parties. We work to keep it running but do not promise it will always be available or error free. A network or partner outage may delay a transfer. Uncertain transfers stay reserved until we reconcile them; we do not credit or debit twice.

13. Our responsibility

Nothing in these terms limits liability that the law does not allow us to limit. Otherwise, we are not liable for losses caused by your failure to keep your credentials safe, by sending to a wrong address or network, by blockchain or third-party failures outside our reasonable control, or for indirect or consequential losses. Our total liability to you is limited to the amount of the transaction that gave rise to the claim.

14. Closing your account

You can ask us to close your account through Help & support. Move or convert your balances first; network and Peppy fees apply. We may close your account with notice, or without notice where the law or a serious breach of these terms requires it. We keep records after closure as described in our Privacy Policy.

15. Changes to these terms

We may update these terms. The version and date at the top will change, and for material changes we will tell you in the app before they take effect. If you keep using Peppy Wallet after that, the new terms apply.

16. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. Contact us first through Help & support so we can try to resolve a complaint. Disputes that we cannot resolve go to the courts of Nigeria.

17. Contact

Reach us any time through Help & support in the app (Settings, then Help & support).